FAQ

Below you will find the list of questions which have been asked most frequently by our customers. We hope the list will help you clear any of your doubts. If you do not find your question below, please, contact our Sales Specialist Izabela Zięba, i.zieba@tecsolum.com. We will try to answer it as soon as possible.

• What types of machines do your brushes fit?
  We can manufacture ANY kind of industrial brushes for the European sweeper models and most common produce elsewhere. These include road sweepers and runway sweepers. As long as you provide us with necessary specifications, we can make brushes which are precisely tailored to your needs. 
  
  
• How long approximately will I be able to use your brushes?
  It is difficult to define a precise period of time during which you will be able to use our brushes. It depends on the frequency of usage and the degree of proper care over the brushes. On our side we can assure the superiority of the materials used in the production process as well as the highest quality of the final product. 
  
  
• Is it possible to manufacture rings with polyamide rather than polypropylene filament?
  Of course. On demand we can produce ring brushes that have polyamide or polypropylene filament.
  
  
• Are you willing to manufacture brushes of non-typical sizes?
  It is not a problem for us to produce brushes according precisely to your specification.
  
  
• How do I file a complaint?
  If there exists any doubt about the quality of the delivered product, please, simply email our Sales Specialist Izabela Zięba i.zieba@tecsolum.com and let her know what the problem is. 
  
  
• What happens after I have filed the complaint?
  In case the complaint is well-founded, we will immediately exchange the flawed product. In order to avoid similar problems in the future, after each founded complaint we use a quality tool under the name of an 8D report. Not only do we implement corrective measures, we also take preventive action against repeating such defects.
  
  
• How do you maintain quality standards in your factory?
  We use quality control tools such as 8D report on a daily basis, to help us organize, check and manage the quality system. Our quality control manager has implemented a 5S methodology among our workers, which assures proper workplace morale, safety and efficiency.
  A year ago Tecsolum was granted the prestigious ISO 9001:2000 certificate: a distinction only given to companies that demonstrate a total commitment to their quality service. Since then, ISO standards have been always maintained in our company in relation to processes as well as products.
  
  
• How long will I have to wait for the delivery?
  It depends on the system of deliveries you choose. We can organize regular deliveries in e.g. monthly cycles, which ensures a stable level of your stocks.
  If you order the products according to your current needs, you will usually have to wait a little longer. To find out all the details, please, contact Kamil Konarski k.konarski@tecsolum.com.
  
  
• Would it be possible to organize my own transport?
  Naturally, the delivery can be effected ex works, in which case the prices exclude transport costs. At the same time buyers take on the responsibility for the goods from the moment the products leave our premises.
  
  
• Can more frequent but smaller deliveries be arranged?
  This is only to be arranged after a mutual agreement concerning the cost of transport and the possiblility of producing such small amounts in a given time. To enquire after this issue, please, contact Kamil Konarski k.konarski@tecsolum.com.
  
  
• Can you keep the brushes manufactured according to my specifications in stock, so that the delivery time is shorter?
  It is only possible when we organize a system of regular deliveries (e.g. in monthly cycles). This way we can plan in advance and always have your brushes delivered on time.
  
  
• What is the minimum order volume for specific products?
  As a rule, we send individual samples of our products to our customers. When the customers order the products later on, especially if they are of non-standard size, the minimum volume of one order for some of them is as follows:
  PP 700kg
  rings 500 pieces
  flat wire 450 kg
  gutterbrooms 50 pieces
  We are happy to decrease these amounts for our key customers.